Welcome to KILIO LLC. We aim to provide you with a smooth shopping experience and are here to explain our shipping terms to ensure you have a clear understanding of the shipping process.
- Shipping Scope
All orders are shipped within the United States. At checkout, you will see shipping options available for the US. - Shipping Time
We are committed to processing orders quickly and typically ship within 1-2 business days after you place your order. Shipping times are typically:
Standard Shipping: Once shipped, estimated delivery time is 5-7 business days, but actual times may vary by region.
While we strive to ship on time, shipping times may be delayed due to weather, holidays, and other uncontrollable factors. - Shipping Costs
Shipping costs will be clearly displayed on the checkout page and are based on order weight and delivery address. You will be able to view all relevant costs before payment. - Partner Courier Companies
We partner with the following courier companies to ensure your order is delivered promptly and safely:
FedEx
United States Postal Service (USPS)
UPS
We will select the most suitable courier company for delivery based on your order and address. - Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, which you can use to track your package status in real time. - Missing Items or Damage
Please check the goods promptly upon receiving your package. If you find any missing or damaged items, please contact us within 48 hours of receiving the goods so we can assist you. - Customer Responsibility
Please ensure you provide the correct shipping address. KILIO LLC is not responsible for any delays or non-delivery of packages due to incorrect or incomplete addresses.
Thank you for choosing KILIO LLC! We look forward to providing you with high-quality nail products and excellent customer service. Please feel free to contact us with any questions or further information.