Welcome to KILIO LLC. To ensure your satisfaction with your shopping experience, we have established the following refund policy, which details the conditions, procedures, and processing time for returns and exchanges. Please feel free to contact us if you have any questions.
Refund Policy Overview
We offer a 30-day refund policy for both unopened and opened products, but please adhere to the following guidelines.
- Return Conditions
Unopened Products: You may return any unopened product in its original packaging within 30 days of purchase. The product must be in brand new condition.
Opened Products: Opened products can be returned within 30 days of purchase, provided the product has not been significantly used and remains in good condition. - Return Process
Please follow these steps to return your item:
Contact Customer Support: After deciding to return the item, please contact KILIO LLC Customer Support, providing your order number and the reason for the return. You can contact us through the following methods:
Phone: 480-808-4874
Obtain Return Authorization: Our customer service will confirm your return request and provide a Return Authorization (RA) number and relevant instructions.
Prepare Return Package: Include your order number, Return Authorization number, and any relevant documents in the package.
Return the Product: Return the product to the following address at your own expense:
Return Address: 4835 W CHERYL DR, GLENDALE, AZ 85302
Choose a Suitable Shipping Method: We recommend using a trackable mail service to ensure safe delivery of your package. - Processing Time
After we receive your return package, we will process it within 5-7 business days. The refund will be returned to your original payment method. Please note that bank processing times for refunds may vary by bank, and it usually takes 3-5 business days for the funds to arrive. - Exchange Policy
If you need to exchange an item, you must also follow the above return process. Please state your exchange request when contacting customer support and obtain a return authorization number before returning the item.
Thank you for choosing KILIO LLC! We are committed to providing you with excellent products and services. For more information or any questions, please feel free to contact our customer service team.