Welcome to KILIO LLC. Here, we provide some frequently asked questions and answers to help you better understand our services, products, and related policies. If you have any questions while using our website or purchasing products, please feel free to contact us.
- How to place an order?
You can browse products on our website and select them by clicking “Add to Cart.” After completion, proceed to the shopping cart page and fill in your shipping and payment information as prompted to complete your order. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. We will try our best to accommodate your request, but once the order is in the processing stage, changes or cancellations may not be possible. - What payment methods are available?
We accept various payment methods, including credit cards, debit cards, and commonly used electronic payment platforms. Please select your preferred payment method at checkout. - How are shipping issues handled?
All orders will be shipped via our designated courier company. You can find tracking information in the confirmation email you receive after order completion. If you encounter any shipping problems, please contact us promptly. - What is our return policy?
We offer a 30-day return policy for both unopened and opened products. Please ensure the product is in good condition upon return and include the original invoice and your contact information. - What to do with damaged or incorrect items?
If you receive damaged or incorrect items, please contact us within 48 hours of receipt. We will provide a solution, including replacement or refund. - How to contact customer support?
For any questions or further information, you can contact us through:
Phone: 480-808-4874
Address: 4835 W Cheryl Dr, Glendale, AZ 85302 - How is privacy and security protected?
We value your privacy and are committed to protecting your personal information. A detailed privacy policy can be found on our website.
Thank you for visiting KILIO LLC! We are dedicated to providing you with high-quality nail products and excellent customer service. Please feel free to contact us if you have any further questions.